Desired Candidate Profile
Candidate must have excellent understanding about Amazon, Flipkart and other marketplaces, Should have strong Domain knowledge ( export/import, Ecommerce, gems ).
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
- Ensure the fulfilment of customers’ orders via store pick of delivery service.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement new business collaboration plans.
- Implement preventive and corrective measures of disaster recovery plan.
- Implement the customer loyalty programmes.
- Implement the e-commerce activities.
- Maintain business partnerships.
- Manage a diverse service environment.
- Manage the operations for good service.
- Manage the service quality and customer satisfaction.
- Monitor and maintain proper functionality of the website.
- Observe the sales, promotions, marketing and social media activities over digital platforms.
- Operate and maintain existing IT networks based on the standard operation procedures.
- Prepare insights report on the data-mining outcome.
- Promote good service performance.
- Provide specialised knowledge and insights to the development of technology strategy.
- Track and report the business outcome of data-driven insights.